Privacy Policy

Thank you for using Parcelra. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and services. Please read this policy carefully to understand our practices.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you register, we collect your name, email address, phone number, profile picture (optional), and payment details.
• Parcel Details: Information about the parcels you send or deliver, including size, weight, contents (as described by the sender), and delivery instructions.
• Verification Information: If required, we may collect additional information such as government-issued IDs for identity verification.

1.2 Information Collected Automatically

• Location Data: We collect real-time location data when the app is in use to facilitate deliveries.
• Device Information: Information about your device, such as device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Details about how you interact with the app, including pages visited, time spent on the app, and features used.

1.3 Information from Third Parties

• Payment Processors: Transaction details from payment processors to confirm payments.
• Background Checks (if applicable): Information from third-party services to ensure the safety and security of our users.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services.
• To facilitate parcel deliveries and match senders with couriers.
• To verify user identity and ensure platform security.
• To process payments and manage transactions.
• To send updates, notifications, and promotional messages (you can opt out of promotional messages at any time).
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Other Users: Limited information (e.g., first name, profile picture, and parcel details) is shared between senders and couriers to facilitate deliveries.
• With Service Providers: Third-party vendors who assist us with app functionality, payments, background checks, or customer support.
• For Legal Reasons: When required by law, regulation, or legal process, or to protect the rights, safety, and property of Parcelra, our users, or others.
• In Case of Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Choices and Rights

• Access and Update Information: You can access and update your account information through the app.
• Location Data: You can disable location tracking in your device settings, but this may affect app functionality.
• Promotional Emails: You can opt out of promotional communications by following the unsubscribe link in the email.
• Data Deletion: You can request to delete your account and associated data by contacting us at info@parcelra.com.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

7. Children’s Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will delete it promptly.

8. International Data Transfers

If you are using our app outside Russia, your information may be transferred to and processed in Russia, where data protection laws may differ from your jurisdiction.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the updated policy on the app and revising the “Last Updated” date above. Continued use of the app after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

By using Parcelra, you agree to the terms outlined in this Privacy Policy.